Privacy Policy

SUN-SOLARISIA is committed to protecting the privacy and personal data of our international clients, distributors, and site visitors. This Privacy Policy explains how we collect, process, and safeguard your commercial and technical information.

  1. Information We Collect

We collect business-related contact and project data when you interact with our platform:

– Inquiry & Technical Contact Data: Your name, business email address, company name, phone/WhatsApp number, and country of operation submitted through request forms.

– Technical & Project Data: Site load profiles, required system capacity, inverter model specifications, and single-line diagram (SLD) requests submitted for engineering evaluation.

– Analytical Browsing Data: Anonymous IP addresses, browser types, and visited product pages collected via standard analytics cookies to improve site usability.

  1. How We Use Your Data

The collected information is processed solely for legitimate B2B commercial operations:

– Preparing quotations, Proforma Invoices (PI), and custom OEM/ODM production assessments.

– Delivering requested product datasheets, user manuals, and BMS firmware packages.

– Coordinating dangerous goods maritime logistics and commercial export customs clearance.

– Providing post-sales engineering support and warranty spare part dispatch.

  1. Data Sharing & Third-Party Protection

– Zero Commercial Selling: We never sell, lease, or trade your contact or project information to third-party marketing companies.

– Operational Sharing: Data is shared strictly with essential logistical and technical partners (e.g., freight forwarders for DG maritime booking and customs clearance agencies) solely to fulfill your orders.

– Data Security: All web submissions are secured via modern SSL/TLS encryption protocols to prevent unauthorized access, tampering, or data leakage.

  1. Your Rights & Data Inquiries

You have the right to request access to your stored contact details, request corrections to your account information, or request the complete deletion of your data from our inquiry records. For any data protection inquiries, contact our privacy desk at sunny@solarisia.com.